Typically, it requires approximately 7-12 business days for the package to arrive at your location. Occasionally, delivery times may extend slightly due to increased demand. We thank you for your understanding in such instances, and we consistently work towards ensuring a prompt and seamless delivery of your package.

We always recommend checking the size guide on each product page before placing your order. Our pieces may vary in fit depending on style and fabric, so your usual size is not always the best reference.

If you need to modify or cancel your order, please contact us at your earliest convenience! Once your order has been processed by our warehouse, regrettably, we won't be able to make any alterations.

Our collections consist of products from various suppliers, and in certain instances, they might be shipped in separate packages, all at no additional expense to you. There's no need to be concerned! We assure you that every package is handled with the utmost care and love.

If you still find items missing from your order after waiting patiently for a little while, please inform us, and we'll promptly investigate the matter.

Our return policy extends for a duration of 30 days for all products, provided they remain unused, in their original packaging, and in resellable condition. Customers are accountable for the return shipping costs, unless the item is defective or damaged upon arrival.

We want to give every inquiry the attention it deserves and respond as quickly as possible.

During busy periods, our customer service may experience high volumes. Therefore, we kindly ask you to avoid sending multiple emails regarding the same matter. When several emails are sent, your inquiry may be moved further back in the queue, which can result in longer response times.

If you have additional information regarding an ongoing case, please reply within the same email thread so that all details remain in one place. This helps us assist you more efficiently and ensures a smoother handling of your request.

Thank you for your understanding and for helping us keep our customer service efficient and fair for everyone.

If there's something in your order that you're not satisfied with, get in touch with our support, and we'll do everything we can to assist you! Contact us about your return at: support@thalita.se

If you wish to cancel an order right after placing it, please get in touch with us at support@thalita.se as soon as possible, preferably on the same day. However, we cannot assure that cancellation will be feasible. In the event that the order is already in the processing stage for shipping, you will need to proceed with a return. Once your return is received and approved, the refund process will be initiated.