Typically, it requires approximately 7-12 business days for the package to arrive at your location. Occasionally, delivery times may extend slightly due to increased demand. We thank you for your understanding in such instances, and we consistently work towards ensuring a prompt and seamless delivery of your package.

You can easily track your order yourself by clicking on “Track your order” in the footer at the bottom of our website. There you can enter your order details to view the latest updates on your delivery.

If you have trouble finding your order, you are always very welcome to contact our customer service – we’re happy to help! 💛

Our products may be shipped from different warehouses. Because of this, your order can sometimes be split into multiple packages — at no extra cost to you. 🤍

If you are still waiting for part of your order, we kindly ask you to allow a few extra days for delivery. If anything is still missing after that, please contact us at support@thalita.se and we’ll be happy to help you.

Our collections consist of products from various suppliers, and in certain instances, they might be shipped in separate packages, all at no additional expense to you. There's no need to be concerned! We assure you that every package is handled with the utmost care and love.

If you still find items missing from your order after waiting patiently for a little while, please inform us, and we'll promptly investigate the matter.

Yes 🤍

We recommend exchanges if you need a different size or colour — it’s the fastest and most convenient way to get the right fit
— without having to place a new order.

Most customers choose an exchange instead of a return.

If there's something in your order that you're not satisfied with, get in touch with our support, and we'll do everything we can to assist you! Contact us about your return at: support@thalita.se

Our return policy extends for a duration of 30 days for all products, provided they remain unused, in their original packaging, and in resellable condition. Customers are accountable for the return shipping costs, unless the item is defective or damaged upon arrival.

Refunds are processed within 5–10 business days after your return has been received and approved.

Our pieces are generally slightly small in sizing, but fit can vary depending on material and design 🤍

We recommend checking the size guide before ordering.

Yes. Fit may vary depending on material, cut, and design.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Check the size guide on each product page to find the best fit for that specific item.

If you wish to cancel an order right after placing it, please get in touch with us at support@thalita.se as soon as possible, preferably on the same day. However, we cannot assure that cancellation will be feasible. In the event that the order is already in the processing stage for shipping, you will need to proceed with a return. Once your return is received and approved, the refund process will be initiated.

We take time with every message to give it the care it deserves 🤍

During busy periods, our response time may be a little longer than usual.

To help us assist you in the best way, please keep all updates in the same email thread instead of sending multiple messages.

This allows us to support you more efficiently and ensures nothing gets missed.

Thank you for your patience and for being part of Thalita.